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Our Payment Assistance Scheme (PAS) provides emergency relief to customers who are struggling to pay their water bill. We have accredited agencies in your local government area (LGA) that you can talk to. If you own and live in your own home, or you're a tenant who pays for your own water (you have your own meter), call and make an appointment.
Bay City Care Inc.
Rockdale
8094 1354
Multicultural Community Services – Sydney
Daceyville
9663 3922
South Eastern Community Connect
Eastlakes
8338 8506
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Anglicare
Mount Druitt
8805 0900
Catholic Care Blacktown Family Support Service
Blacktown
8843 2530
Community Care Inc.
Seven Hills
9624 8866
Family Links
Plumpton
9625 0422
Ngallu Wal
Doonside
9672 4173
Riverstone Neighbourhood Centre Community Aid Service
Riverstone
9627 3622
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
SydWest Multicultural Services Inc.
Blacktown
9621 6633
The Salvation Army
Assessment Centre
1300 371 288
Wesley Mission – Western Sydney Financial Counselling
Blacktown
1300 827 638
Yenu Allowah Aboriginal Child & Family Centre
Blacktown
9625 6357
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Blackheath Area Neighbourhood Centre
Blackheath
4787 7770
Gateway Family Services
Blaxland
4739 5963
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Thrive Service Blue Mountains
Katoomba
4782 1555
Winmalee Neighbourhood Centre
Winmalee
4754 4050
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Burwood Community Welfare Services
Burwood
9744 1866
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Big Yellow Umbrella
Narellan
4647 1283
Lifeline
Macarthur
4645 7200
Meraki Foundation
Narellan
4606 2420
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Anglicare Campbelltown
Campbelltown
4621 6666
Break the Cycle
Macquarie Fields
9605 7419
C3 Community Services
Campbelltown
4620 7400
Focus Connect Campbelltown
Campbelltown
4627 1188
Lifeline
Macarthur
4645 7200
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Chester Hill Neighbourhood Centre
Chester Hill
9645 3700
Creating Links
Bankstown
1300 254 657
Heartbeat Community Care
Regents Park
9645 5255
Lebanese Muslim Association
Lakemba
9750 6833
Melkite Welfare Association
Campsie
4228 1609
Metro Assist
Campsie
9789 3744
Padstow Community Care
Padstow
9772 2299
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Anglicare Parramatta
Parramatta
9635 1783
Auburn Diversity Services
Auburn
9649 6955
Australian Afghan Hassanian Youth Association
Regents Park
9749 9456
Community Migrant Resource Centre
Parramatta
9687 9901
Compassion Ministries – Parramatta Baptist Church
Northmead
9630 3515
Family Support Services – Telopea
Telopea
9638 7955
Greek Welfare Centre Community Services – Western Sydney
Harris Park
9687 8955
Life Without Barriers
Parramatta
8830 7600
Settlement Services International
Parramatta
8799 6700
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Bhanin El-Minieh Association
Auburn
9649 2063
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Christian Community Aid Service
Eastwood
9858 3222
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Aboriginal Land Council, Metropolitan Council
Redfern
8394 9666
Bobby Goldsmith Foundation
Surry Hills
9283 8666
Cancer Council
Sydney
131 120
Defence Care
Sydney
8088 0388
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Wesley Mission – Sydney Financial Counselling
Sydney
1300 827 638
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 371 288
Holroyd Community Aid Inc.
Holroyd
9637 7391
Cumberland Multicultural Community Centre
Granville
9637 7600
Parramatta Holroyd Family Support
Parramatta
9636 8437
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Western Sydney Community Centre Inc.
Parramatta
9649 2063
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Community Care Kitchen
0426 804 776
0426 937 740
Core Community Services
Cabramatta
9727 0477
Origins Supporting People Separated by Adoption
Fairfield
9604 1950
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Benevolent Society
Hurstville
1800 236 762
Kogarah Storehouse
Kogarah
9587 5761
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Bligh Park Community Services
Bligh Park
4572 5898
Strong Nation Community Services
Windsor
4587 8091
Hawkesbury Area Womens & Kids Services (Women's Cottage)
Richmond
4578 4190
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Windsor District Baptist Church Emergency Relief
South Windsor
4572 6952
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 639
St Vincent de Paul
Family Assistance Hotline
1800 606 724
Sydney Community Services
Hunters Hill
9817 0101
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Anglicare – Summer Hill
Summer Hill
9798 1400
Exodus Foundation
Ashfield
8752 4600
Greek Welfare Centre Community Services – Newtown
Newtown
1800 776 642
Metro Assist
Ashfield
9798 1700
Settlement Services International
Ashfield
8799 6700
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
North Kiama Neighbourhood Centre
Kiama Downs
4237 8422
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Lifeline – Harbour to Hawkesbury
Gordon
9498 8805
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Anglicare – Liverpool
Liverpool
9821 1014
CatholicCare Personal Hampers and Mentors
Liverpool
9606 0629
Outer Liverpool Community Services
Liverpool
9606 0629
St Vincent de Paul
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Western Sydney Migrant Resource Centre
Assessment Centre
8778 1200
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Lifeline – Northern Beaches
Balgowlah
9949 5522
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Anglicare
Penrith/Nepean
8624 8600
Barnardos Australia Penrith Centre
Penrith
4729 1211
PIR Penrith
Penrith
4708 8100
Nepean Multicultural Access
St Marys
9673 2169
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Westcare Community Centre
Penrith
4731 3275
Wesley Mission
1300 827 638
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Albion Park Rail Neighbourhood Centre
Albion Park Rail
4256 4404
Albion Park Youth Community Care
Albion Park
4257 3342
BaptistCare, Warilla North Community Centre
Warilla
4298 7200
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
Shellharbour City Baptist Church
Shellharbour
4296 8091
The Salvation Army
Assessment Centre
1300 371 288
Warilla Neighbourhood Centre
Warilla
4296 3433
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
BeConnected Community Services Inc.
Jannali
9544 0104
Crossroads Community Care Centre Inc.
Miranda
9525 3790
Orana Inc.
Sutherland
9521 8280
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
Sutherland Shire Family Services Inc.
Jannali
9528 2933 extension 101
The Salvation Army
Assessment Centre
1300 371 288
Wesley Mission
Sutherland
8539 7176
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Hills Community Aid and Information Services Inc.
Baulkham Hills
9639 8620
The Salvation Army
Assessment Centre
1300 371 288
Wesley Mission – Wesley Family Centre
Baulkham Hills
8805 7203
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Anglicare – Bondi Junction
Bondi
9798 1400
Junction Neighbourhood Centre
Maroubra
9349 8200
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
CatholicCare Diocese of Broken Bay
Naremburn Family Centre
9481 2600
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Community Links Wollondilly
Tahmoor
4683 2776
Warragamba Silverdale Neighbourhood Centre
Warragamba
4774 1273
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
Anglicare – Wollongong
Wollongong
4229 7911
Bulli Neighbourhood Centre
Bulli
4284 7006
Cringila Community Co-operative
Cringila
4274 4033
Greek Welfare Centre Community Services – Illawarra
Wollongong
4228 1609
Illawarra Multicultural Services
Wollongong
4229 6855
Multicultural Communities Council Illawarra
Wollongong
4229 7566
Neighbourhood Centre
Berkeley Neighbourhood Centre
4271 1661
Oak Care, Oak Community Congregational Church
Port Kembla
4260 8917
St Vincent de Paul Society
Family Assistance Hotline
1800 606 724
The Salvation Army
Assessment Centre
1300 371 288
Financial Counsellors Association
1300 914 408
Flourish Australia
1300 779 270
Redkite
1800 733 548
Wesley Mission
1300 827 638
You can print these brochures and fact sheets to help you support our customers.
What you need to know: tenant support
Councils and community organisations can invite a member of our Customer Care team to local events. They'll tailor a presentation to explain the range of support options available to Sydney Water customers in your community. Need an interpreter? Just ask.
Topics covered, in person or online:
To organise a presentation or stall at a community event, call the Customer Care team on 1800 222 280 from 9am to 5pm on weekdays.