There's plenty you'll need to think about before you connect to or disconnect from our services, starting with the water, wastewater and stormwater services that you need – or don't need. It's important that you understand all our application requirements and use listed providers.
First, think about the water, wastewater and stormwater services you need. If you want to connect a development that's more complicated than a standard house, it's a good idea to engage a hydraulic consultant. They can:
You'll also need to assess the site to determine our backflow prevention requirements and find out if you need to meet our stormwater quality targets. It's a good idea to read and understand our Connecting to our systems (297KB) and Responsibility of connected customers (364KB) policies.
Take a look at our prices to see all of the charges for your business and prices for other services.
Apply at Sydney Water Tap in for:
For stormwater harvesting, sewer mining and some priority sewerage program connections, contact us or talk to a Business Customer Representative.
Find out about our application requirements for different connection applications. Applicants are responsible for the cost of applying and making a connection.
You need to engage a provider when we approve your connection. Choose a listed provider to make your connection and finish your plumbing work.
We must make your water main connection if:
NSW Fair Trading inspects plumbing on private property. This ensures it complies with the Plumbing Code of Australia. Plumbers must pay the inspection fees and book an inspection with NSW Fair Trading. You can no longer pay the inspection fees to is.
We're responsible for ensuring connections to our pipes meet our standards. We might inspect some plumbing installations to make sure they meet our conditions of connection. This may include plumbing such as tanks, pumps and wastewater treatment equipment.
You must have a meter fitted to your water service before you start using our water. Failing to fit a water meter is water theft, and fines may apply.
You don't need to fit a meter to a fire service unless we ask you to. Meters must be fitted to fire hose reel services.
You can move in and occupy your building when council or a private certifier issues an occupation certificate. They'll need to see a copy of our Section 73 Compliance Certificate. This certifies that any works we require to our water or wastewater systems have been completed to our standards
If you're redeveloping your property, it's important to consider how this affects service connections:
You can apply to disconnect from our services at Sydney Water Tap in.
Pool and spa water must not enter the stormwater system, as it's chlorinated and needs to be treated. Always discharge chlorinated water to the wastewater system. There are 2 ways to empty a swimming pool or spa:
If the pool is 50 metres long (the equivalent of an Olympic-size pool), you need to complete an application at Sydney Water Tap in to discharge trade wastewater.
Water theft occurs when someone is using water without a meter, which means they're not paying for it. This includes using a standpipe without a meter. You can report water theft anonymously.
We need to check your plans to make sure your building work won't damage any of our water or wastewater pipes or structures located on your property. You can ask us to do this through Sydney Water Tap in.
In most cases, we'll approve your application automatically. However, if you plan to build over or close to our pipes, we'll refer your plans to a water servicing coordinator. They'll identify what you need to do to protect our pipes.