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Your home
Moving, renovating and building
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New ownership

New ownership

Welcome to Sydney Water

Congratulations on your new property! Now we need you to tell us how you'd prefer us to get in touch with you. Please have the letter you received from us handy and complete the details below. If you haven't received your letter yet, don't worry. You should receive it soon.

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Thank You Panel

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Thank You Panel

Text Box

Your new property

Payment number

Where can I find it

Property address

If your address doesn't appear in the search list, just type it in fully and submit.

Mailing address

We need to know where to send your bills and other important information. We can send them to your property or another address, but you can only have one mailing address per property.

If you'd like us to send your bills electronically, please select 'Send mail to my property address' below. You can register for eBill after you've submitted your details and then we'll email your bills each quarter. You'll can also register for Direct Debit if you'd like to have your bills paid automatically.

Send mail to my property address

Send mail to a different address

Where is this address located?

In Australia

Overseas

Please enter the full street address (including building name, level or unit number if applicable) or postal address in the field below.

New mailing address

If your address doesn't appear in the search list, just type it in fully and submit.

Please enter the full street address in English in the field below.

New mailing address

Type your overseas address in full and submit.

Care of (optional)

Ownership details

Your relationship to the property

Property owner or Authorised representative

Property owner

Authorised representative

If you hold Power of Attorney, please upload a copy of your document here.
How can I reduce my file size

No files selected

We can accept up to six files with a total size of 5 Mb. If you have larger files, please send them separately.

PDF, JPG, PNG, DOC, DOCX and GIF files accepted.

Please ensure your total file size is less than 5Mb.

Please only upload a maximum of 6 files.

Your details

First name

Last name

Mobile number

(or any other number contactable Mon - Fri 9 am - 5 pm)

Your details

Ownership type

Individual

Company

First name

Last name

Company name

Company contact name

Mobile number

(or any other number contactable Mon - Fri 9 am - 5 pm)

Date of birth (DD/MM/YYYY)

Owner 2

Ownership type

Individual

Company

First name

Last name

Company name

Company contact name

Mobile number

(or any other number contactable Mon - Fri 9 am - 5 pm)

Date of birth (DD/MM/YYYY)

Owner 3

Ownership type

Individual

Company

First name

Company name

Company contact name

Mobile number

(or any other number contactable Mon - Fri 9 am - 5 pm)

Date of birth (DD/MM/YYYY)

Owner 4

Ownership type

Individual

Company

First name

Last name

Company name

Company contact name

Mobile number

(or any other number contactable Mon - Fri 9 am - 5 pm)

Date of birth (DD/MM/YYYY)

Owner 5

Ownership type

Individual

Company

First name

Last name

Company name

Company contact name

Mobile number

(or any other number contactable Mon - Fri 9 am - 5 pm)

Date of birth (DD/MM/YYYY)

Owner 6

Ownership type

Individual

Company

First name

Company name

Company contact name

Mobile number

(or any other number contactable Mon - Fri 9 am - 5 pm)

Date of birth (DD/MM/YY)

You can only add up to six owners.

Terms and conditions checkbox - I've read and accept the terms of Sydney Water's Privacy Collection Statement and Privacy policy. Any personal information I provide to Sydney Water on behalf of someone else has been given with their knowledge and authority.

I've read and accept the terms of Sydney Water's Privacy Collection Statement and Privacy policy. Any personal information I provide to Sydney Water on behalf of someone else has been given with their knowledge and authority.

Security check

Your privacy

We’re collecting your personal details so we can contact you quickly about important account information, service updates and interruptions. If you don’t give us enough information, we may not be able to contact you quickly. You can contact us to view this information any time. Find out how we protect your privacy.

This service is currently unavailable

We can't receive your contact details at the moment and apologise for any inconvenience.
Please try again later or call us on 13 20 92 and choose option 2.

We've updated your details

Now you've confirmed your details, we'll contact you if we need to tell you about important account information, service updates or interruptions.

Property owner

A property owner is anyone who is legally responsible for the property and is listed on the title deeds. NSW Land Registry Services tells us the names of all legal owners when a property is purchased.

Authorised representative

A person or organisation legally permitted to act on behalf of the property owner when dealing with us, eg Power of Attorney.

How can you reduce your file size?

There are several ways to reduce the size of your files depending on the file format. We've provided some links that may help if your files are too large to upload.

PDF

Click on the relevant link below and upload your PDF file.
Follow the instructions on the site to compress the file.
Save the compressed file to your phone/computer.
Return to this page and upload the compressed file.

Desktop	iOS app	Android app
PDF 2 go	iLove PDF	iLove PDF

JPEG/PNG/GIF

Click on the relevant link below and upload your image file.
Follow the instructions on the site to compress the file.
Save the compressed file to your phone/computer.
Return to this page and upload the compressed file.

Desktop	iOS app	Android app
Tiny PNG	Photo Compress	Photo Compress

MS Word

Open the document in MS Word.
Select a picture in the document.
Click on the Format tab.
Uncheck “Apply only to this picture”.
Choose the E-mail (96ppi) option.
Click OK and save the document.
Return to this page and upload the compressed file.

Online compression tool
We Compress

Privacy Collection Statement

New ownership

Sydney Water Corporation of 1 Smith Street, Parramatta NSW 2150 (Sydney Water) is collecting and holding personal information from this web form. This statement sets out how Sydney Water will collect, use, access and disclose the personal information collected.

If you provide us with the personal information of others (a property owner or co-owner), you must have their authority to do so. You must have informed them:

why their personal information is being collected
how their personal information may be used and by whom
how they can access and update their details and the consequences of not providing personal information.

We'll assume that you have this person’s authority and that you have provided this person with the information mentioned in this paragraph and below.

Purpose of collection

We're collecting personal information to update customer details so we can contact the owner(s) quickly about the account, service updates and interruptions relating to their property.

Disclosure and use

Sydney Water, including any third party contractors who provide services on our behalf, may use personal information to contact the property owner(s).

Access

Owners can access and correct personal information by updating this web form or by calling our Contact Centre on 13 20 92.

Supply

The supply of personal information is voluntary. If personal information is not provided, we may not be able to contact the property owner(s) if there is an account enquiry or service interruption that will affect the property owner(s) or the property.

Sydney Water respectfully acknowledges the Traditional Custodians of the land and waters on which we work, live and learn. We pay respect to Elders past and present.

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Sydney Water respectfully acknowledges the Traditional Custodians of the land and waters on which we work, live and learn. We pay respect to Elders past and present.