News and media releases

UPDATE: Water main breaks at Kirrawee and Sutherland

8:40AM 12 October 2022

Sydney Water crews have been called to two water main breaks at Oak Road, Kirrawee and Princess Highway Sutherland.

This is currently impacting water supplies to 83 properties.

The main has been isolated with network technicians working to repair the break and restore normal water supplies to our customers as soon as possible.

A Sydney Water customer advocate is onsite liaising with impacted customers.

We apologise for the inconvenience caused to our customers.

UPDATE: Water on the road at Lucas Road, Burwood

4:10PM 29 September 2022

Sydney Water crews remain on site at Lucas Road, Burwood where two separate pipe breaks have been identified.

Both pipes have now been isolated, with temporary water supplies restored to all impacted customers.

Crews will continue to work through the night to safely complete these complex repairs, with restoration activities expected to continue for a number of days at the break site.

Sydney Water would like to apologise to our customers for the inconvenience.

UPDATE: Water on the road at Lucas Road, Burwood

10:15AM 29 September 2022

Sydney Water was called to reports of water on the road at Lucas Road, Burwood. 

There are two separate pipe breaks in the same location, one water and one wastewater. Both pipes have been isolated, with crews working to safely complete the complex repairs as soon as possible.

Initial reports suggest the break has resulted in the road lifting near the break site.

A dedicated customer advocate is on site and alternative water supplies are being arranged for customers who may be impacted.

We are expecting to have temporary water supplies restored to 42 properties by 2pm, provided the repairs are completed to plan.

Sydney Water would like to apologise to our customers who have been impacted.

UPDATE: Water on the road at Lucas Road, Burwood

7:50AM 29 September 2022

Sydney Water was called to reports of water on the road at Lucas Road, Burwood. 

There are two separate pipe breaks in the same location, one water and one wastewater. Both pipes have been isolated, with crews working to safely complete the complex repairs as soon as possible.

Initial reports suggest the break has resulted in the road lifting near the break site.

A dedicated customer advocate is on site and alternative water supplies are being arranged for customers who may be impacted.

Sydney Water would like to apologise to our customers who have been impacted.

UPDATE: Burst water main at Blacktown

5:40PM 19 September 2022

Sydney Water crews were called to the site of a burst water main at 130 Main Street, Blacktown this afternoon.

The water main has now been isolated and normal water supplies have been restored to all impacted properties.

Crews will continue working through the night to repair the main break. Restoration of the nearby road surface is expected to continue into tomorrow.

An investigation into the cause of the break will be conducted.

Sydney Water would like to apologise to our customers for the inconvenience.

UPDATE: Burst water main at Blacktown

2:59PM 19 September 2022

Sydney Water crews have been called to reports of a burst water main at 130 Main Street, Blacktown.

The water main has now been isolated and water supplies have been restored to surrounding suburbs.

There are still 28 impacted properties including the Blacktown TAFE where there are reports the footpath has also been impacted.

Sydney Water is in the process of implementing alternative solutions to restore supply.

UPDATE: Burst water main at Blacktown

2:10PM 19 September 2022

Sydney Water crews have been called to reports of a burst water main at 130 Main Street, Blacktown.

This may be impacting water supplies in a number of suburbs including Blacktown, Kings Langley and Kings Park.

We are working to isolate the main and restore water to our customers as soon as possible.

UPDATE: Burst water main at Lane Cove

6:35AM 14 September 2022

Sydney Water crews have now restored the system to normal supply following a water main break at Epping Road, Lane Cove.

Water pressure has increased overnight to normal levels across all suburbs.

We are encouraging any customers who may still be having supply issues to call 13 20 90.

We deeply apologise to our customers and acknowledge the inconvenience and disruption caused.

UPDATE: Burst water main at Lane Cove

5:20PM 13 September 2022

Sydney Water crews are continuing to restore the system to normal operation following a water main break at Epping Road, Lane Cove.

Water pressures are continuing to increase across a number of suburbs as we progress through these operations.

We will continue to methodically work through our plan tonight to restore the system to normal operation as soon as possible.

Some customers may experience further interruptions to their water supply through the night including no or low water pressure.

Sydney Water has organised access to shower facilities for impacted customers through Accor Hotels while we continue to work to restore our services to full capacity. 

For further information regarding the shower facilities and how we can support you, please call Sydney Water on 13 20 90.

Water refill stations are also available for customers to fill containers with water at three locations in Lane Cove West and North Sydney. Water tankers have also been operating around the clock to supply safe drinking water to impacted customers.

We deeply apologise to our customers and acknowledge the inconvenience and disruption this has caused.

UPDATE: Burst water main at Lane Cove

2:15PM 13 September 2022

Sydney Water crews are continuing to work around the clock to return normal water supply as soon as possible. We appreciate your continued patience and apologise for the significant inconvenience caused.  

Due to the complexity and location of the break, there may be ongoing interruptions to water supply across a number of suburbs. Customers in Lane Cove and Longueville are expected to be impacted with low or no pressure throughout the day. 

Showers are now available to impacted customers while we continue to work to restore services to full capacity.

For residents who have no water service please call the Sydney Water Customer Hub on 13 20 90 to discuss options for showers.

We understand there has been a delay in rectifying the issue, but we are committed to finding a solution as quickly as we can in order to restore services to impacted properties. 

Again, we thank you for your patience and apologise for the inconvenience caused.

UPDATE: Burst water main at Lane Cove

12:10PM 13 September 2022

Sydney Water crews are onsite at Mowbray Road, Lane Cove where a new break in the water main has been identified.

Up to 315 properties in the Lane Cove area will experience a loss of water until 7:30pm, 13 September 2022, while Sydney Water crews repair the water main.

We acknowledge the impact this will have on our customers. We appreciate your patience and apologise for the inconvenience caused.

UPDATE: Burst water main at Lane Cove

7:00AM 13 September 2022

Sydney Water crews have now isolated and repaired the water main break at Epping Road, Lane Cove.

Due to the complexity and location of the break, crews will be working throughout the day to restore the system to normal operation.

There may continue to be further interruptions to water supply across a number of suburbs.

Customers in Lane Cove and Longueville are expected to be impacted with no or low water pressure throughout the morning.

We will continue to adjust and respond as best we can until we can return the system to normal operations later today.

We acknowledge the impact this has had on our customers. We thank you for your patience and apologise for the inconvenience caused.

UPDATE: Burst water main at Lane Cove

6:00PM 12 September 2022

Sydney Water crews will continue working through the night as they respond to a burst water main at Epping Road, Lane Cove.

Some customers may notice lower water pressure than normal and possibly no water during peak times. In order to manage the issue, we would ask that you restrict your water usage by avoiding non-essential water use.

Sydney Water has set up a number of filling stations where our customers can access drinking water and fill up their containers.

We appreciate your assistance and apologise for the inconvenience.

These locations are as follows:

• 40 Moore Street, Lane Cove West
• 19 Carlow Street, North Sydney
• Cnr Carlow & Tucker Streets, North Sydney

UPDATE: Burst water main at Lane Cove

10:50AM 12 September 2022

Sydney Water crews are onsite at Epping Rd, Lane Cove where a break in the water main has been identified.

Network technicians are working to isolate the main which is taking some time due to the location and complexity of the break.

Crews have worked through the night to restore water to a number of customers in the Lane Cove area in the vicinity of Fitzsimmons Avenue and Margaret Place.

Up to 2,000 businesses and residents have experienced a loss of water, low or lower than normal pressure during this time, including customers in:

• Artarmon 
• Chatswood 
• Cremorne 
• Greenwich 
• Lane Cove 
• Lane Cove North 
• Lane Cove West 
• Neutral Bay 
• North Sydney 
• North Ryde 
• Waverton 
• Wollstonecraft

Sydney Water is implementing alternative solutions to help boost water pressure across the zone and restore supply.

We understand there has been a delay in rectifying the issue, but we are committed to finding a solution as quickly as we can in order to restore services to impacted properties.

We acknowledge the impact this has had on our customers. We thank you for your patience and apologise for the inconvenience caused.