Our prices

^ The 2022–23 charges include a maximum of $3.43 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2021 to March 2022.
* If dam levels for Greater Sydney drop below 60%, the unmetered charge will increase to $167.47 until dam levels are back over 70%.

If you live in the Sydney Olympic Park area and have recycled water, you pay a fixed charge each quarter. This is for your connection to the recycled water service. We collect this money for the Sydney Olympic Park Authority.

^ If dam levels for Greater Sydney drop below 60%, the water usage charge will increase to $3.38 a kilolitre until dam levels are back over 70%.

We collect this money for the Sydney Olympic Park Authority.

^# If dam levels for Greater Sydney drop below 60%, the usage charge will increase to $3.23 a kilolitre until dam levels are back over 70%.

You pay this fixed charge if you're in the Rouse Hill area. The charge helps maintain the waterways and wetlands used to drain stormwater.

You pay a fixed charge if you connected a property in the Rouse Hill area to our services after 1 July 2012. This charge helps buy the floodways and flood-prone land that become part of the stormwater drainage system.

^ The 2022–23 charges include $3.43 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2021 to March 2022. This is based on a 20 mm meter. The additional cost increases with the meter.

If you share a meter with other units, you pay part of the quarterly fixed charge for your water connection. We calculate this by dividing the charge for your size meter by the number of units in your complex.

^ The 2022–23 charges include a maximum of $3.43 each quarter to recover additional costs from the Sydney Desalination Plant operating from April 2021 to March 2022.
* If dam levels for Greater Sydney drop below 60%, the unmetered charge will increase to $167.47 until dam levels are back over 70%.

If you're in the Sydney Olympic Park area and have recycled water, you pay this fixed charge each quarter. This is for the connection to the recycled water service. How much you pay depends on the size of your meter. We collect this money for the Sydney Olympic Park Authority.

These prices assume a 100% discharge factor. This charge also contains an amount to fund projects, specifically the Refresh Vaucluse and Diamond Bay project. 

If you share a meter with other units, you pay part of the quarterly fixed charge for your wastewater connection. We calculate this by dividing the charge by the number of units in your complex.

If you're in a unit, you'll pay the same charge as 200 m² or less.

^ If dam levels for Greater Sydney drop below 60%, the water usage charge will increase to $3.38 a kilolitre until dam levels are back over 70%.

We collect this money on behalf of Sydney Olympic Park Authority.

^# If dam levels for Greater Sydney drop below 60%, the water usage charge will increase to $3.23 a kilolitre until dam levels are back over 70%.

You pay a fixed stormwater drainage charge if you're in the Rouse Hill area. The charge helps maintain the waterways and wetlands used to drain stormwater. How much you pay depends on the size of your property.

You pay a fixed land charge if you connected a property in the Rouse Hill area to our services after 1 July 2012. The charge helps buy the floodways and flood-prone land that become part of the stormwater drainage system. 

^ If dam levels for Greater Sydney drop below 60%, the water usage charge will increase to $3.38 a kilolitre until dam levels are back over 70%.

You may need this letter if you're buying a property that has a structure built near our pipes. It will tell you if the previous owner followed our requirements. Apply through one of our Property Link brokers.

This certificate lists any outstanding charges on your property. If you're buying or selling a property, your solicitor or conveyancer will buy this as a part of the settlement process. If you don't use a solicitor or conveyancer, you can buy this certificate through one of our Property Link brokers.

If you're selling a property, you may need this diagram as part of the sale process. You may also need it if you have a blocked pipe, as it will help your plumber find the blockage. This diagram shows the building on your property, where the building's private wastewater (sewer) pipe is and where it connects to our system.

You can apply for a Section 88G certificate through one of our Property Link brokers.

You may want to know how close our pipes or structures are to a property boundary. This diagram shows our pipes and structures, the property boundary and the property's connection point to our wastewater (sewer) system.

You may need to calculate water use if you're selling or leasing a property. We can do a special meter reading and issue a statement. Apply through one of our Property Link brokers.

You need our approval to build on a property. Apply for this approval online at Sydney Water Tap in and lodge your building plans.

These plans show more detailed information about our pipes and structures. They're known as 'work as constructed plans', and show the depths of our pipes and structures. Apply online at Sydney Water Tap in.

This diagram shows our water pipes over a large area. If you’re planning to develop a property, this diagram shows you more information about the water supply system that serves the property. Apply online at Sydney Water Tap in.

If you follow our requirements, you won't pay charges for a service when you disconnect it (excluding stormwater). You must apply for the disconnection online at Sydney Water Tap in. The application is free.

If you're developing a property, you may not need an existing Sydney Water wastewater (sewer) pipe or structure. You can apply to disuse the pipe or structure online at Sydney Water Tap in. The application is free.

If you can't connect directly to our water supply, you may need to install an extended private service. You'll need our approval. Apply online at Sydney Water Tap in. The application is free.

You may ask us to raise or lower our wastewater (sewer) maintenance hole if:

• you're developing a property
• you're landscaping a property
• there's a safety risk.

For gravity wastewater maintenance holes, this is free for existing homes every 2 years. A fee will apply if you need another adjustment within 2 years or if there are access restrictions. For vacuum wastewater maintenance holes, this is free for existing homes every 10 years. A fee will apply if you need another adjustment within 10 years or if there are access restrictions.

Apply online at Sydney Water Tap in.

If you can't dispose of your wastewater (sewage) by gravity, you may need to pump it to our system. You'll need our approval. Apply online at Sydney Water Tap in. The application is free.

If you're developing a property, you can ask us about the street's water pressure to help you assess the property's water needs. Apply online at Sydney Water Tap in.

You may need to connect to our stormwater system if a council drainage system is unavailable.

If you're connecting a house, you can apply online at Sydney Water Tap in. If you're connecting any other property, a water servicing coordinator can help you. If we approve your connection, we'll tell you what you need to do. The application is free. 

If you're developing a property, you may need to move a vent shaft if it's in the way of your new building. A water servicing coordinator can give you advice about this.

You may need a new connection to our water supply if you're developing or subdividing a property. You can apply for the connection online at Sydney Water Tap in. The fee depends on the connection size.

When you get our approval, you'll need to arrange the connection. You can ask us or an accredited driller to connect you. 

If you want us to connect you, you can arrange a connection through Sydney Water Tap in at the same time you apply for approval or at a later date. You'll get a job reference code and a phone number to call and arrange a quote. The application is free.

If you're developing a property, you may need to change the height of the valves on our water pipes. This may be when a new driveway covers a hydrant but is at a different height. Apply online at Sydney Water Tap in. The application is free.

If water pressure is too low when you're developing a property, you may need to install a pump to increase the pressure. You need our approval to install the pump. Apply online at Sydney Water Tap in.

If you're developing a property, you may need a new connection point to our wastewater (sewerage) system. Apply online at Sydney Water Tap in. The application is free.

If you're developing a property, you may need to adjust one of our pipes or structures. A water servicing coordinator will advise how to do this and lodge your application for you.

If you're thinking about subdividing or developing a property, ask a water servicing coordinator or call Sydney Water Developer Direct on 1300 082 746 to assess the development's service needs. If you go ahead, they can apply for a Section 73 compliance certificate for you.

You must have development consent from the council or other authority before we can issue a compliance certificate. If you don't, we'll only issue a general letter of requirements until the development consent is received.

If you buy part of a road to make your property larger, you'll have to permanently close the road. You'll also need to check if any of our pipes run through the road. A water servicing coordinator can advise how to do this and lodge your application. The application is free.

If you're developing a property, you may need to extend one of our pipes if a connection point is unavailable to your development. A water servicing coordinator can tell you how to do this and lodge your application.

If you need information for tax reasons, we'll issue you a statement which can include up to 5 years of information. Apply online at Sydney Water Tap in.

If you choose to pay your bill by credit or debit card, there's a 0.4% surcharge. Find out about our other payment options that don't incur a fee.

If your financial institution declines your bill payment, we'll charge you a fee. We'll also charge you their fee if they pass it to us.

If you don't pay your bill by the due date, we may charge you a late payment fee or interest. Once the interest charged exceeds the fee, interest will be charged instead. Interest is charged at the Reserve Bank of Australia (RBA) cash rate target plus 4%.

If you haven't paid your bill, we may restrict or disconnect you from the water supply. You must pay a fee to be reconnected.

If you'd like monthly bills, you can ask us to read your meter monthly. The fee will appear on the first bill each quarter. To arrange it, simply call us on 13 20 92.

If we can't read your meter and have to average your bills over a long period, we may charge a fee. It won't apply if you provide your meter readings or choose to have a remotely read meter installed.

If we can't access your meter or you'd prefer us not to enter your property, you can choose to install a remotely read meter. Fee includes GST.

If your water use is higher than usual and you can't detect a leak or explain high water use, apply for a water meter test. The price depends on the meter size.

If you or someone at the property damages the meter and it requires replacement, we may charge you. The price depends on the meter size.

We'll continue to pay to replace meters that are faulty or due to be replaced as part of our regular maintenance program.