At Sydney Water, we work in partnership with our contractors and suppliers under the guidance of our Board and Executive. We aim to put our customers first and engage with them to ensure we are delivering the services they want and need. We're living our values, as we try to create a better life for our communities through world-class water and wastewater services.
At Sydney Water, we exist for our customers.
We provide safe drinking water to more than 5 million people across Sydney, the Blue Mountains and the Illawarra. We also look after wastewater and some stormwater services to help protect the health of our rivers and beaches.
We're a statutory State Owned Corporation, wholly owned by the NSW Government.
Our Portfolio Minister is the Hon. Kevin Anderson, Minister for Lands and Water, Hospitality and Racing. Our shareholder ministers are the Treasurer and the Minister for Finance.
We operate under the Sydney Water Act 1994 and have 3 equal principal objectives:
We're committed to building a diverse and inclusive workforce that supports our strategy, reflects our values and is reinforced through our signature behaviours.
We build on our safety, culture and leadership journey to make Sydney Water the best place to work.
Visit our careers site if you'd like to join us in creating a better life for Greater Sydney.
Our values demonstrate what we stand for. They guide our behaviours and decisions at work.
We live our values through our 5 signature behaviours.
We're proactive, have a positive attitude and are open to change. We'll:
We value the diversity, experience and knowledge of ourselves and colleagues. We choose to participate, share our view and get involved. We'll:
We're open, honest and transparent. We're trustworthy, act with integrity and lead by example. We'll:
We achieve more as a team. We build effective relationships, celebrate success and help each other to be the best we can be. We will:
We own our role and understand how it contributes to the success of the corporate strategy and outcomes for our customers. We take personal responsibility and accountability for our decisions, actions and results. We'll:
We engage with the community and stakeholders to help us plan and operate our business.
We work in a dynamic environment. How well we perform is measured and monitored by a range of stakeholders, including:
Our community engagement practices comply with the international participation standards (IAP2). We aim to build strong relationships with current and future stakeholders.
Our Customer Council and Business Customer Forum enable us to regularly engage directly with organisations that represent different types of customers. Find out more about our customer forums.
The Board of Directors sets our overall strategy, policy and direction. The Board Charter (137KB) describes:
Find out more about our Board members.
The Sydney Water Executive team includes the Managing Director and General Managers of each division. Find out more about our Executive team.